WHEN INTELLIGENT CREATIVE PEOPLE wrestle with difficult problems
together conflict is inevitable, necessary and can be productive. The conventional way of
dealing with conflict is to either argue or ignore the conflict altogether. When conflicts
are dealt with in this way, it often leads to emotional upset, misunderstandings,
wasted effort, and costly behaviors. In the worst case scenario, conflicts lead to an
inability to maintain company values with disastrous long-term effects.
The only proven solution to deal with conflict is to communicate continuously
and often with individual, team, and organizational visions, and shared values in
mind. Of course, how to communicate honestly and respectfully during conflict is tricky.
The cultural change we help you instill in your company is how to communicate
so people learn from conflict. This change of perspective - learning from conflict
enables people to more easily resolve their disagreements and create cohesive
strategies to move forward on specific projects.
With this perspective firmly reinforced the company will increase profits,
enhance productivity, and pump-up innovation. A mature organization that acts
in accordance with these values attracts and retains the talented people needed
to innovate and sustain a healthy environment where people enjoy working together;
which in turn benefits the entire community in which they live.